Accessibility Statement for Gardeners Plaistow

We are committed to making our gardening services in Plaistow as accessible as possible for everyone. This statement explains our accessibility goals, the standards we follow, and how we support people with different needs. Inclusivity is central to our approach and we aim to remove barriers whether you are visiting our resources online or engaging with our on-site Plaistow gardeners.

Our web content and customer-facing digital tools are developed with WCAG 2.1 AA compliance as the target standard. We use semantic markup, clear headings, consistent navigation and accessible color contrast to help visitors who use assistive technology. We also prioritise readability, straightforward language, and clearly labelled controls to reduce friction for all users.

We support screen-reader users and people who rely on keyboard navigation by following recognised accessibility practices: proper ARIA where needed, logical tab order, and skip links. We test with popular screen readers and keyboard-only workflows. Our local Plaistow gardening pages are designed to work well with screen readers so that users can find services, booking information and accessibility options efficiently.

How Gardeners in Plaistow deliver accessible services

We train staff to understand and accommodate a broad range of needs when our Plaistow gardeners attend a site. Staff are encouraged to describe options verbally, to offer physical support where appropriate, and to respect personal preferences. We also maintain accessible materials for on-site visits and provide alternatives to digital-only communications.

To make information easier to use we offer several accessible features:

• Clear headings and consistent layout for easier scanning.
• Keyboard accessible controls and focus indicators to support tab navigation.
• High contrast text for better visibility and readable font sizes.

These measures help a diverse range of users, including people with low vision, motor differences, and cognitive needs.

Reporting and resolving accessibility issues

If you encounter problems accessing content or services related to Gardeners Plaistow, we aim to respond promptly. We record reported barriers, prioritise fixes, and publish updates where possible. Our approach is iterative: we identify problems, implement solutions, and verify improvements with testing. Continuous improvement is essential — we learn from each issue and update processes across our gardening services.

We regularly review technical specifications and compatibility to ensure broad support for assistive technologies. This includes verifying keyboard navigation, ensuring semantic HTML is used, and checking ARIA attributes for correctness. We also assess compatibility with major screen readers, voice control systems and browser accessibility features so that Plaistow gardeners' online materials remain usable across platforms.

Our accessibility work includes staff training, accessibility testing during development, and documentation of known limitations with expected timelines for fixes. Where we cannot immediately meet a requirement, we provide a clear explanation and offer reasonable alternatives to ensure service access.

For requests relating to accessibility adjustments or to raise an accessibility concern about our content or services, please contact our accessibility team using the contact options provided on this site or speak to a staff member in person. We will consider all reasonable requests and respond with proposed solutions and timescales. If you require information in an alternative format, we will work with you to provide it.